Success in communication is key to today's business environment. Seminars in Current Topics and Contemporary Issues teach critical skills that can be learned in a short time period and taken to work the next day. Communication is the focus of these seminars, but management and systems thinking are also covered. Each seminar provides a small-group setting in a safe environment away from the workplace, where you or your employees have the chance to work on skills that can make or break projects, teams, and company success. Contained in this group are the courses included in our Professional Writing Certificate, which offers a curriculum for those who want to increase the impact of their writing.
Business
Writing for Foreign-Born Professionals
Improve the fundamental written communication skills in business and
technical writing. This seminar is designed for professionals whose second
language is English. (more
info)
Business
Writing I: Memos, Reports, and Proposals
Good writing is a powerful
tool. It can make your message stand out from the mass of material that competes for
attention every day. Well-chosen words carry influence and authority. Identify the
value of writing in plain English—clearly, concisely, and simply—for increased
interest and readability.
(more info)
Business
Writing II: Enhancing Credibility and Professionalism
Typical business management communication requires effective writing skills that convey a credible message and project a professional image. Whether you are writing formal documents or composing email, a polished communication style is key. (more info)
(Business Writing I is not a prerequisite but strongly encouraged.)
Coaching Great Performance
Effective coaching is one of the key skills that enables managers, supervisors, and team leaders to inspire individual initiative and team effectiveness. Practical and content-rich, this fast-paced seminar lets you explore communication and leadership styles that help you empower your people and lead them to great performance. (more info)
Effective Negotiation Techniques
Negotiation is a skill that everyone uses daily. Effective negotiation occurs when the needs and wants of each party are addressed, good working relationships are maintained, and the parties involved want to live up to their agreements. Improve your skills and confidence in negotiating with customers, colleagues, and supervisors. (more info)
Excellent Customer Service Delivers Profitability
Service quality is one of the most frequently mentioned topics by customers and is also the source of the greatest complaints and upset. Could the quality of your service be cutting into your profitability and productivity? (more info)
Performance Review
In this seminar, you explore using performance reviews to help create a high-performance workplace of energized people.
(more info)
Promotional
Writing
In one day, here are the building blocks you need to create
compelling websites, company literature, newsletters, advertising, and publicity.
Learn how to turn every letter, email, and proposal into a cost-effective marketing
tool! Develop a starting-point draft of your own material, along with
a plan for using it most effectively. (more
info)
Stress Management through Better Time Management
Stress at work and home is inevitable, but it is possible to reduce stress and limit its effects by learning to manage time. (more info)
Technical Writing for Non-Technical Readers
This workshop is designed to help writers at all levels to communicate technical information clearly, correctly, effectively, and sometimes persuasively, to the non-technical reader. (more info)
Team Building
A successful team contains many perspectives and character types. Often these differences are discouraged in the effort to avoid conflict. When differences are not valued and accepted, no one works at his or her full potential. This class provides an experiential and interactive approach where individuals become aware of their own interactive styles as well as team dynamics and skills for higher personal effectiveness on the work team. (more info)
Work-Process Analysis Techniques
Gains in productivity are achieved by improving work processes, not by pushing more work through the processes. To see where productivity is being hindered, it is necessary to examine all aspects of the work being done, not only the final output. (more info)
Workplace Assertiveness
Misunderstood communication in the workplace is all too common and can often be avoided if people communicate honestly, directly, and appropriately. (more info)
