Questions a company should ask before starting a new training program:
- What
performance issue will be addressed?
- What's broken?
- Is this really a training problem or a motivational issue?
- What
changes in performance are expected?
- Skills? Attitudes?
- How
will I know when those changes have been achieved?
- Do I have a wat to measure the change? Production output? Increase in X?
- How
will the training be evaluated by the instructor?
- Smile sheets? Follow-up evaluations? Interviews?
- What
structural or cultural changes are being done to support training?
- A class doesn't change the system that may be the real problem?
- What
information do I have to support the need for training?
- Have I done a needs assessment? Checked performance reviews?
- Do
I design the training or do I let an outsider do it?
- How much do I trust a trainer? Do I approve curriculum?
- How
much time will I spend doing the planning work?
- Planning is the critical part of training. Am I willing to commit the time?
- How
much latitude can I give a trainer in developing and delivering a course/program?
- How much ownership do I have in this material? How important is it to me?
- What
criteria do I use to select a trainer?
- Experience in the business? Education? References? Other credentials?
- How
much proprietary company information do I want the trainer to know?
- Sensitive information may be discussed. Is there a non-disclosure expectation?
- How
unique do I want this program to be?
- Off the shelf? Totally customized?
- Who
owns materials created for my company's program?
- Can I replicate this program with my own staff doing the training?
- What
is the time line?
- When do I want to start and end? Evenings? Weekends? During the work day?
- How
much time can my employees spare to support this program?
- All day? Half day? Two hours at a shot?
- What
is the budget?
- Training costs money. Do I look for quality or low bidder, or??
- Is it better to use local talent or go to Stanford?
- Who
will be the project manager for this training?
- How much do I want to know about how the program is going?
- What
kind of training works best with my company?
- Classroom? Web based? Will they read before the class starts? Do homework?
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How will I (CEO) support the training?
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Am I willing to attend? To open the program? To follow-up with participants?
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