This course is different than what we have offered in the past. Students take the entire 40-hour curriculum as one course in a cohort model, which has many benefits such as the opportunity to learn with the same group throughout the program. The cohort model also provides the instructors an opportunity to put together a capstone project integrating all elements of the curriculum into a challenging final-day case study.
Effective Supervisory Communications
Communication is the cornerstone of supervisory success. In this module,
you will learn universal tools to assist you in dealing with many different
modes of communication. more
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Team Building and Employee Development
In most cases, supervisors must operate as group leaders as well as one-on-one
coaches. They must understand that a team is more than the sum of its parts and
strategize ways to create a cohesive team where each member knows and is
well-suited to his or her role. This module focuses on group leadership, managing
teams, and helping employees develop needed skills.
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HR Basics for Supervisors
A major component of the success of a supervisor is the knowledge of HR basics.
This module addresses employment regulations, job descriptions, performance
evaluations, discipline, hiring, and firing.
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Managing Change and Conflict
This module addresses both organizational change and conflict.
Organizational change is continual, and managing the process is key
to ensuring that it is successful. Conflict in the workplace is
actually necessary for achieving high-level performance, but it must
be managed effectively to create a satisfying work environment.
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Coaching for Performance
The module on coaching addresses both retention and performance.
Most employees do not leave their organization because of money; they
leave because they don’t know what is expected of them, they don’t
receive adequate feedback, and they don’t see any development
opportunities.
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Problem Solving & Decision Making
The final module will bring together a capstone case study involving
all elements previously learned, combined with a problem solving and
decision making component. Both problem solving and decision
making are integral components of successful supervisors – this
module will provide tools and strategies for success.
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